Customer Portal Product Updates

Connect+ Announcement Private cloud customer announcement

Greater flexibility in tables

We’ve released a UX upgrade for all tables in the platform, providing an improved experience in viewing devices and incidents at scale. Users now have the...

August 28, 2025

Connect+ Announcement

Claim and manage devices with greater flexibility

Quickly onboard and manage devices – from any vendor, and no matter how they’re connected – in the new device claiming window. We’ve streamlined the device...

August 12, 2025

Connect+ Announcement Private cloud customer announcement

Addition of a new sub-processor

We are writing to inform you of recent updates to our list of sub-processors (hereafter referred to as " Sub-processors "). Below, you will find the revised...

July 30, 2025

Connect+ Announcement

New In-Product Analytics for MSPs and in-house teams

Unlock deeper insights with new in-product analytics on spaces, devices, and device models, which will be available in beta version as of next week. For MSPs...

June 19, 2025

Connect+ Announcement

Detect and resolve connection failures quickly

We’ve added a cloud icon in the top left corner of the device dashboard that shows whether a device is connected natively to Xyte or through a specific...

May 6, 2025

Connect+ Announcement Private cloud customer announcement

Ticket updates in-app and by email (for Connect+ and OEM clouds that enabled support)

When an incident cannot be handled by the MSP or the end customer, the user may escalate the incident into a ticket, which opens a direct line of...

March 6, 2025

Connect+ Announcement Private cloud customer announcement

Incident management updates: email notifications & ServiceNow ID

Users will now be notified by an automated email when they have been assigned an incident. Likewise, if a user is either removed from (unassigned) or...

March 5, 2025

New Integration Connect+ Announcement

New cloud-to-cloud connector: Biamp Workplace

Connect+ users: Remotely monitor and manage Biamp devices through a new cloud-to-cloud connector. Biamp develops networked media systems for AV...

March 3, 2025

Connect+ Announcement

Gain a complete view of all assets, including non-connected devices

Connect+ users: Track non Internet-connected items in your AV setup through Xyte’s extended asset management functionality. Non-connected assets refer to...

February 13, 2025

Connect+ Announcement

Devices from several additional brands can be monitored through Xyte (Connect+ users)

For Connect+ users, connect and manage additional devices - from Absen, Christie, Elo, Epson, LG, NEC, Optoma, Panasonic, Phillips, Samsung, Sharp, Vivitek -...

January 30, 2025