Customer Portal Product Updates

Connect+ Announcement Private cloud customer announcement

Ticket updates in-app and by email (for Connect+ and OEM clouds that enabled support)

When an incident cannot be handled by the MSP or the end customer, the user may escalate the incident into a ticket, which opens a direct line of...

March 6, 2025

Connect+ Announcement Private cloud customer announcement

Incident management updates: email notifications & ServiceNow ID

Users will now be notified by an automated email when they have been assigned an incident. Likewise, if a user is either removed from (unassigned) or...

March 5, 2025

New Integration Connect+ Announcement

New cloud-to-cloud connector: Biamp Workplace

Connect+ users: Remotely monitor and manage Biamp devices through a new cloud-to-cloud connector. Biamp develops networked media systems for AV...

March 3, 2025

Connect+ Announcement

Gain a complete view of all assets, including non-connected devices

Connect+ users: Track non Internet-connected items in your AV setup through Xyte’s extended asset management functionality. Non-connected assets refer to...

February 13, 2025

Connect+ Announcement

Devices from several additional brands can be monitored through Xyte (Connect+ users)

For Connect+ users, connect and manage additional devices - from Absen, Christie, Elo, Epson, LG, NEC, Optoma, Panasonic, Phillips, Samsung, Sharp, Vivitek -...

January 30, 2025

Connect+ Announcement Private cloud customer announcement

Upgraded, more streamlined incident management

View the most significant data first and understand priorities quickly through several improvements to your incident management views and workflows. The...

January 21, 2025

New Integration Connect+ Announcement

New cloud-to-cloud connectors: Domotz and Neat (beta)

Remotely monitor and manage Domotz and Neat devices through two new cloud-to-cloud connectors, now available in beta. Domotz is a network monitoring software...

January 7, 2025

Connect+ Announcement Private cloud customer announcement

New hierarchy in organization tree + cloud connections for additional devices

A new level has been added in the organization tree, enabling integrators, dealers, and managed service providers to manage multiple customers in a unified...

December 3, 2024

Connect+ Announcement Private cloud customer announcement

Easily find help and support information in new Success Center

We’ve added the Success Center to your portal, with easy links to Xyte documentation, “how to” videos, the glossary, and set up guides. You can also contact...

November 15, 2024

Connect+ Announcement Private cloud customer announcement

Integrations Available from Side Navigation Menu

Admins can now easily find and configure integrations from the side navigation menu in the portal. Clicking the Integrations icon will take you to the...

October 23, 2024