Customer Portal Product Updates

Private cloud customer announcement

One incident per room outage

When a room loses network, you now get one Room offline incident instead of one per device. How it works Grouping applies only to devices assigned to a room....

October 5, 2026

Private cloud customer announcement

One incident per room outage

When a room loses network, you now get one Room offline incident instead of one per device. How it works Grouping applies only to devices assigned to a room....

October 5, 2026

Connect+ Announcement

Group rapid, consecutive incidents into one alert

Flapping detection, a premium feature, is live. When a device cycles through 3 or more state changes (for example offline, online, offline) within 60...

September 28, 2026

Private cloud customer announcement

Group rapid, consecutive incidents into one alert

Flapping detection, a premium feature, is live. When a device cycles through 3 or more state changes (for example offline, online, offline) within 60...

September 28, 2026

Connect+ Announcement

More of your fleet, in one place

We've released Connect+ Edge support for LEA Professional, Raritan, Yodeck, and another LG display, plus new commands on Bluesound Professional, KLIFF +...

September 17, 2026

Private cloud customer announcement

Stop chasing signals. See device health at a glance.

Coming soon: We're introducing a unified Device Status signal that gives operators one clear indicator of device health. Instead of piecing together...

July 13, 2026

Connect+ Announcement

More control for cloud-managed devices

We've introduced three new remote actions to help teams manage devices connected through existing cloud integrations with less manual effort. For Zoom Rooms...

July 2, 2026

Connect+ Announcement

Merge duplicate devices into one (beta)

Users can now merge duplicate device records into a single device. When multiple cloud connectors see the same physical device, it can appear several times...

June 26, 2026

Connect+ Announcement

Move spaces with less effort

Admins can now move a space to a new parent space directly in Xyte. This makes it easier to reorganize complex space hierarchies during onboarding or ongoing...

June 3, 2026

Private cloud customer announcement

Move spaces with less effort

Admins can now move a space to a new parent space directly in Xyte. This makes it easier to reorganize complex space hierarchies during onboarding or ongoing...

June 3, 2026