Incident management updates: email notifications & ServiceNow ID

Users will now be notified by an automated email when they have been assigned an incident. Likewise, if a user is either removed from (unassigned) or reassigned to an incident, the user will receive an email notification. (In the case of reassignment, both the original incident owner and the new incident owner will receive email notifications). The email will include a direct link (CTA) to view the incident.

In addition, customers with a ServiceNow integration can now see the ServiceNow ID within the Xyte incident information for incidents which have been shared to ServiceNOW.

View the incidents table now.

Please contact support@xyte.io with any questions.