Ticket updates in-app and by email (for Connect+ and OEM clouds that enabled support)

When an incident cannot be handled by the MSP or the end customer, the user may escalate the incident into a ticket, which opens a direct line of communication with the manufacturer.When a manufacturer replies to a ticket opened through Xyte, all responses will appear in the Xyte ticket. In addition, the user who created the ticket will receive an email notifying them that they've received a response, and the email prompts the user to log in to view the ticket.

Whenever a user opens a chat, this will automatically send an email to the manufacturer’s support contact, and any further communication in the chat will be recorded in the ticket, and both parties will be notified.

View the tickets table now.

Please contact support@xyte.io with any questions.