- DATE:
- AUTHOR:
- The Customer Portal team
Claim and manage devices with greater flexibility
Quickly onboard and manage devices – from any vendor, and no matter how they’re connected – in the new device claiming window. We’ve streamlined the device claiming process to give you full control over device onboarding across all environments.
Select “Add new” in the upper right-hand corner of the space to which you’d like to add the device(s), and then “Connected devices.” This will open the device claiming window, from which you have a few options:
- Add devices from any vendor: Use the panel on the left to select the manufacturer of your devices, and follow the guided steps (select the model, enter the device details, name the device). 
- Bulk onboard devices via cloud integration: Use the panel on the right to link your cloud management platforms – such as Zoom Rooms, Microsoft Teams Rooms, Crestron XiO Cloud, and others. You will be asked to create a connector and then to authenticate the connection. Once authenticated, your connected devices will be automatically added and synced in your cloud. 
- Search for a vendor or model using the search bar to quickly find the manufacturer or device model you need. 
- Add local or unlisted devices: If your device vendor isn’t listed, select Connect+ Edge to add locally-connected or proprietary devices. 
Need help? Book a free 30-minute training with Cameron Seidel, our Customer Success Manager.