Customer Portal Product Updates

Connect+ Announcement Private cloud customer announcement

Glean device insights at a glance with new visualizations + UX improvements

New Dashboard Widgets Two new widgets designed to help monitor and deliver insights on your connected devices are now available for your Organization...

August 15, 2024

View location and status of a parent and its child devices in single view

When managing parent and child devices, one can now see the status and location of all parent and child devices in a unified view. Clicking on the parent...

June 14, 2024

New Feature

Improved design and flow for claiming devices

Easily add devices to your cloud in a few simple clicks. From either the Organization Overview or the Devices tab, click on “+ Claim Device.” This will open...

May 22, 2024

New Feature

Gain new insights into device performance and management

Gain new insights into performance and management of your devices with a number of new widgets through which to see your data. Three new widgets have been...

May 8, 2024

New Feature

Upcoming Scheduled Maintenance

Please note that we will be conducting scheduled maintenance for the Xyte platform to enhance performance on Sunday, April 21, between 3 am and 4 am (EDT)....

April 15, 2024

New Feature

Enhanced credit card management

You can now add new credit cards and/or replace your payment method. Manage and view everything related to a particular payment method in the settings menu,...

April 5, 2024

New Feature

Faster debugging and streamlined auditing of your devices

Gain access to any device’s current state or its historical states through a simple CSV export to help your debugging, troubleshooting or auditing efforts....

February 14, 2024

New Feature

Redesigned Invoice Management

Streamline financial management of your ecommerce store with a revamped, intuitive interface for generating, reviewing, and managing invoices. From the...

January 9, 2024

New Feature

Improved subscriptions management

Gain full transparency and control over your subscriptions to digital and physical products. Easily cancel or replace subscriptions, return physical...

October 18, 2023

New Feature

New Support Experience: Promptly Open Tickets to Escalate Device Issues

Encountering an issue with your device is no fun, but getting assistance from your manufacturer just became easier! You can now quickly open a ticket to your...

September 11, 2023