- DATE:
- AUTHOR:
- The Customer Portal team
See device health at a glance + heads up on a new look for your device dashboard
Two Xyte product announcements this week:
1. Device Statuses
2. Coming soon: a new look for your device dashboard
1. Stop chasing signals. See device health at a glance.
Available now in closed beta / early access for Connect+ customers. Speak to your CSM to enable.
We're introducing a unified Device Status signal that gives operators one clear indicator of device health. Instead of piecing together telemetry, connection state, and incidents, every device now reports one of six prioritized statuses reflecting its true operational state.
Device Status combines three signals: the device's own self-reported state, the health of its upstream Xyte-monitored connection (Connector, Edge collector, or parent device), and any active incidents. When multiple conditions apply, the higher-priority status wins.
Priority | Status | Meaning |
1 | Never seen | Created in Xyte but has never sent telemetry. Typical for claimed but not-yet-onboarded devices. |
2 | Disconnected | An upstream connection is broken — investigate the Connector, Edge collector, or parent device. |
3 | Error | Reachable but unable to perform its primary function. Triggered by critical, high, or moderate incidents. |
4 | Warning | Functional but needs attention. Triggered by low or planning incidents. |
5 | Device offline | The device itself is unreachable, even though the upstream path is healthy — investigate power, network, or hardware. |
6 | OK | Fully connected and operating normally, with no active incidents. |
Note: Disconnected and Device offline both indicate that telemetry is not currently flowing, but they point to different root causes. Disconnected means the path between Xyte and the device is broken upstream - investigate the Connector, Edge collector, or parent device first. Device offline means the path is healthy but the device itself is unreachable - investigate power, network, or the device hardware.
2. Heads up: a new look for your device dashboard is on the way
In the next week or so, we're moving the tabs at the top of the device dashboard into a side panel on the left. The same views and controls you use today will still be there, just easier to find and quicker to navigate between. No action is needed on your part.
The new layout will make room for device consolidation, another upcoming feature that will allow you to merge up to four instances of the same device into one record for one unified view across every integration. (Stay tuned for more details about that).
Please contact support@xyte.ai with any questions.